Privacy policy
This Privacy Policy explains how Record Stores Ltd., trading as Gramofonika Record Stores, collects, uses and protects your personal data when you use the online store at www.gramofonika.com, place an order or communicate with us.
1. Data Controller
The data controller is:
Record Stores Ltd. Unified Identification Code (UIC): 207888228 Registered office and address of management: 18 6-ti Septemvri Street, Sofia, Bulgaria
Trading name:
Gramofonika Record Stores
Retail store:
18 6-ti Septemvri Street, Sofia, Bulgaria
E-mail: info@gramofonika.com Telephone: +359 886 699 339
2. Personal Data We Process
Depending on how you use our website and services, we may process the following personal data:
first and last name;
telephone number;
e-mail address;
delivery address;
information relating to orders, payments, returns and complaints;
information provided when creating a customer account, where applicable;
information you provide when communicating with us;
technical data relating to your use of the website, such as IP address, device information, browser information and cookie data.
We do not collect more personal data than is necessary for the relevant purpose.
3. How We Use Your Personal Data
We process your personal data for the following purposes:
accepting, processing and fulfilling orders;
arranging delivery or Click & Collect;
communicating with you in relation to an order;
processing payments;
handling returns and complaints;
creating and maintaining a customer account, where applicable;
complying with legal, accounting and tax obligations;
maintaining website security and preventing misuse;
sending newsletters and marketing communications where you have given your consent;
analysing and improving the operation of the website, where applicable.
4. Legal Bases for Processing
We process your personal data only where we have a valid legal basis for doing so.
Depending on the circumstances, the legal basis may be:
Performance of a contract – where processing is necessary to accept and fulfil your order.
Compliance with a legal obligation – where we are required to retain or process certain information under applicable law.
Consent – for example, where you have chosen to receive our newsletter or other marketing communications.
Legitimate interests – where processing is necessary to protect the website, prevent misuse, improve our services or protect the legitimate interests of Record Stores Ltd., unless your interests, rights or freedoms override those interests.
5. Who We May Share Your Personal Data With
Where necessary for the fulfilment of an order or the operation of the online store, certain personal data may be shared with our partners and service providers, including:
courier and logistics companies;
payment service providers;
accounting and administrative service providers;
hosting providers, technical support providers and other service providers involved in the operation of the website;
communications and marketing service providers, where applicable;
public authorities where disclosure is required by law.
We disclose only the personal data necessary for the relevant service or legal obligation.
6. Payments
Where you use an electronic payment method, the payment may be processed by an external payment service provider.
Record Stores Ltd. does not store your full payment card details where those details are processed directly by the payment service provider.
7. Marketing Communications
If you have consented to receive newsletters, offers or other marketing communications from Gramofonika Record Stores, we may use the e-mail address you have provided for this purpose.
You may withdraw your consent at any time by using the unsubscribe link contained in the relevant communication or by contacting us through our official communication channels.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
8. Cookies
The website www.gramofonika.com may use cookies and similar technologies that are necessary for its operation, as well as for analytics, personalisation and marketing purposes, where applicable.
Further information about the types of cookies we use and how you can manage your preferences is available in our Cookie Policy.
9. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected or for any longer period required by applicable law.
Data relating to orders, payments and accounting records may be retained for longer where required by tax, accounting or other applicable legislation.
10. Your Rights
Under applicable data protection law, and where the relevant conditions are met, you have the right to:
obtain information about and access to your personal data;
request rectification of inaccurate personal data;
request erasure of your personal data;
request restriction of processing;
object to processing;
receive your personal data in a structured, commonly used and machine-readable format, where applicable;
withdraw your consent at any time.
These rights are not absolute, and in certain circumstances the law may permit or require us to continue retaining or processing certain personal data.
11. How to Exercise Your Rights
If you have any questions regarding your personal data or wish to exercise your rights, you may contact Record Stores Ltd. at:
E-mail: info@gramofonika.com
Telephone: +359 886 699 339
We may request additional information where necessary to verify the identity of the person making the request.
12. Personal Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, unlawful use, loss, alteration or destruction.
13. Right to Lodge a Complaint
If you believe that your personal data is being processed in breach of applicable data protection law, you have the right to lodge a complaint with:
Commission for Personal Data Protection (CPDP) 2 Prof. Tsvetan Lazarov Blvd. 1592 Sofia, Bulgaria www.cpdp.bg
You also have the right to seek judicial remedy in accordance with applicable law.
14. Changes to This Privacy Policy
Record Stores Ltd. may update this Privacy Policy from time to time to reflect changes to our services, data processing activities or applicable law.
The current version will always be available at www.gramofonika.com.
Last updated: September 2026